Question 1

What is Home from Home Dog Boarding?

Accepted Answer

Home dog boarding provides a safe and comfortable home environment for dogs to stay in while their owners are away.

Home dog boarding offers a more personalised and comfortable environment for dogs, as they are able to stay in a home with a family and receive one-on-one attention. In traditional kennels, dogs are often housed in cages or runs with limited interaction.

Question 2

What Does Your Day Care involve?

Accepted Answer

Our daycare provides a safe and supervised environment for your dog during the day while you're at work or otherwise occupied.

It's designed to offer companionship, socialisation, and other activities to keep your dog mentally and physically stimulated.

Your dog will also have access to the Play Club which offers a spacious and secure open grass area where your dog can freely roam, make friends and play.

With a wide range of games, play equipment, obstacle courses, and agility challenges - its a great place for your dog to learn, exercise, play and have fun.

While the order can change, a standard day often follows this outline:

·         Drop-off
·         Feeding & Medication
·         Morning Activities 
·         Walk to the Country Park 
·         Rest or Nap Time
·         Training & Enrichment
·         Play Club 
·         Rest or Nap Time 
·         Afternoon Playtime
·         Walk to the Country Park 
·         End of Day

Question 3

Our Criteria for Boarding Dogs?

Accepted Answer

In order to meet our insurance requirements and ensure the safety of all dogs under our care, we kindly ask that your dog fulfills the following criteria:

- Friendly disposition towards both dogs and people
- Up-to-date vaccinations
- Absence of serious behavioral issues

If you are uncertain whether your dog meets these criteria, please don't hesitate to contact us for further clarification. Your dog's well-being and the smooth functioning of our services are our top priorities.

Question 4

How to Proceed - A Guide for Interested Clients

Accepted Answer

To use our service, start by contacting us with your dog's details and the desired stay dates.

If we have availability and can accommodate your dog's needs, we'll schedule a Meet & Greet where you can ask questions and determine if we're a good match.

If we both agree to proceed, we'll send you a questionnaire form to provide details about your dog's routine, diet, behavior, and medical history, as well as proof of vaccinations and our service agreement that outlines the terms and conditions of our service.

Once you've completed the form, we'll send an invoice for a deposit equal to 50% of the total balance to secure your dog's stay.

The remaining balance must be paid 14 days prior to your dog's stay.

A few days before the visit, we'll send a packing list, and then it's time for all the fun stuff - walks, playtime, lots of fuss, and lots of fun!

Question 5

How far in advance should I book?

Accepted Answer

To ensure availability, we recommend booking our home dog boarding services as far in advance as possible. This is especially important during peak travel times such as holidays or summer vacation. By booking early, you can rest assured that your dog will have a comfortable and safe place to stay while you're away.
To confirm your booking, a deposit equal to 50% of the total balance is required. The remaining balance must be cleared 14 days before your dog’s stay.  We require a notice of 30 days for the cancellation of home boarding services. If the service is cancelled without 30 days notice, the full price will be charged.

Question 6

Our Prices?

Accepted Answer

To obtain the most up-to-date pricing information for our home dog boarding service, please get in touch with us directly.

Payment for our home dog boarding service can be made via bank transfer (please contact us for details) or in cash during the drop-off of your dog.

Beforehand, it's important to discuss payment options and any additional fees, such as for special care or extended stays.

A deposit equal to 50% of the total balance is required to secure your dog's stay. The remaining balance must be paid 14 days prior to your dog's stay.

We require a notice of 30 days for the cancellation of home boarding services. If the service is cancelled without 30 days notice, the full price will be charged.

Question 7

Can I visit your home?

Accepted Answer

To ensure that both you and your dog are comfortable with our home environment, we welcome arranged visits prior to booking our services. It's important to discuss this with us beforehand so we can arrange a suitable time for the visit.

Question 8

Do you accept titre testing?

Accepted Answer

Yes, we do. However, please remember that Leptospirosis cannot be titre tested. For this disease, we will require evidence of a current vaccination. Please make sure to bring this documentation with you when you drop off your dog for home dog boarding.

Question 9

What should I bring when I drop my dog off for home dog boarding?

Accepted Answer

Medication / supplements (if required) 
Lead and collar with a tag (required by law when your dog is out in public)
Food and a food bowl (we recommend bringing extra just in case)
Car harness (in case we take your pup further afield for walks)
Coat to keep them dry and clean on walks
Old towel
Dog bed

It is important to ensure that all necessary forms are completed, signed, and accurate before dropping off your dog, and that you provide a copy of their vaccination records.

We have some emergency items on hand - but your dog's scent can help them feel more comfortable, so feel free to bring along a favourite toy or blanket from home.

Question 10

What should I do if my dog has a special diet or medication needs?

Accepted Answer

Please let us know in advance if your dog has any special dietary needs or medication requirements so that we can make sure to provide them with the proper care. During the registration process, we will ask you about your dog's specific needs and preferences to ensure they receive the appropriate care and attention. To avoid any issues or complications, it's important to provide clear instructions and enough food and medication for the duration of their stay. Please note that additional care requirements may result in a higher price for our service, depending on the amount of extra care needed.

Question 11

How do I pay?

Accepted Answer

Payment for our home dog boarding service can be made via bank transfer (please contact us for details) or in cash (please contact us to arrange).

Beforehand, it's important to discuss payment options and any additional fees, such as for special care or extended stays.

To secure your dogs space, a deposit equal to 50% of the total balance is required.

The remaining balance must be cleared 14 days before your dog’s stay.

We require a notice of 30 days for the cancellation of home boarding services. If the service is cancelled without 30 days notice, the full price will be charged.

Question 12

What is your Cancellation Policy?

Accepted Answer

If you need to cancel your booking, please contact us.

To ensure we can provide reliable and quality service to all our clients, we require a notice of 30 days for the cancellation of home boarding services. If the service is cancelled without 30 days notice, the full price will be charged.

Question 13

Our Location?

Accepted Answer

We’re based in Quinton, Birmingham – Opposite Woodgate Valley Country Park is a 450 acre area of countryside.

Please get in touch if you would like to arrange a Meet & Greet at our home.

Question 14

Our Safety Measures for Dogs Under Our Care?

Accepted Answer

To ensure the safety and well-being of all dogs under our care, we have implemented strict processes, procedures, and training to maintain a secure environment. Our premises are licensed and regularly inspected by the local authority to ensure compliance with stringent regulations related to animal welfare and safety. Our home has various safety measures, including a securely locked garden with 6ft fencing, a double-latch system on the front door, and a high internal secondary barrier to prevent accidental escapes. We also have smoke alarms, fire extinguishers, and an emergency evacuation process in place in case of an emergency. For added convenience and organisation, we have separate storage areas for food, raw feeders, and medications, all of which are kept securely locked. We are also trained in canine first aid to handle any medical emergencies that may arise.

Question 15

About Our Dog Boarding Facilities and Amenities?

Accepted Answer

We provide various creature comforts to ensure that dogs under our care feel comfortable and happy. These include a temperature-controlled home, regularly replenished filtered tap water, scatter rugs, dog beds, and sofas available for use throughout the house. We offer country walks and air conditioning during hot periods to maintain a comfortable temperature. In the summer, we even have a doggy paddling pool for dogs to enjoy. Our medium-sized garden provides ample space for dogs to play, and we are raw-feeding friendly. We also provide toys for all dogs under our care to keep them entertained and engaged.

If the question you have in mind is not included here, please feel free to get in touch with us through email or telephone.

Frequently asked questions